Terms and Conditions

About these rules

Playing at Cocoa Casino, for fun or for real money, means you agree to these rules. They change from time to time, and keeping up with the current version is up to you. The English version is the one that counts, and a chat or e-mail with our team cannot change these rules.

Our licence

Cocoa Casino is owned and run by an incorporated corporation that holds a licence from the Government of Curacao, which also regulates it, to operate an online casino.

Who can play

Only adults aged 25 and over can play at Cocoa Casino. The age limit can change with local law, and checking the minimum age where you live is up to you. We can ask you to prove your age at any time.

Your account

• One account per person, household, IP address, e-mail address and computer, including accounts at sister casinos under the same management.
• The details you give when you register must be true and accurate, and your account number and password stay with you alone.
• The name on your account must match the name on every card or payment method you use.
• If you go 120 days without signing in, or 120 days without placing a bet, the balance in your account is forfeited.
• At any time we may request a security verification form from you. If it does not reach us within 30 days, the account can be suspended.

Breaking the rules

Duplicate accounts, false registration details, letting someone else play on your account, chargebacks or threats of chargebacks, abuse of our staff, bots and other automated play, collusion and bonus abuse break these rules. In these cases we can close the account, take back winnings and balances, and refuse services, promotions or payouts. Betting systems such as Martingale are fine on their own.

Bonuses

• Bonuses carry a wagering requirement unless we say otherwise before you claim them, and each promotion is valid only for the period stated in the offer.
• Bonus money is removed at cash out and cannot be withdrawn as part of your winnings.
• Free chips, comps and converted comp points have their own wagering requirement, and winnings from them are capped at A$50.
• A bonus of 200% or more claimed with a deposit has a maximum cashout of 10 times the deposit.
• Cashback promotions carry 1x wagering and a maximum withdrawal of 10 times the cashback, or 2 times for cashback from a tournament, raffle or special promotion.
• If you do not want to play with a bonus, tell our support team before you start playing.

Deposits

Deposits must come from a bank account, card, wallet or other method in your own name. Every Bitcoin deposit has to be started in the cashier and sent to the address it gives you. A crypto deposit must arrive and be confirmed on the blockchain, and if a deposit is cancelled, returned, voided or reversed, we may withhold bonuses and winnings and treat withdrawal requests as void.

Withdrawals

• Players in Australia can currently cash out winnings through Bitcoin only, to the wallet address entered in the cashier.
• The minimum withdrawal is A$50, and unless stated otherwise the maximum is A$1,500 per withdrawal and A$10,000 per month.
• Every deposit must be wagered at least once before a withdrawal can be approved.
• Deposits of A$249 or less have a maximum withdrawal of 10 times the deposit for that play session.
• Approval can take up to 12 working days after the account check is complete, and the payment processor sets a transfer fee of $10 to $40 on all withdrawals.
• Verification documents must reach us within 30 days of the request, or the withdrawal is cancelled.

Refunds

Refund requests must be made within 24 hours of the deposit and need a completed compliance check. Refund processing fees vary by currency: 55.00 for a paper check, 20.00 for a SEPA wire and 75.00 for a SWIFT wire. Crypto deposits under $25 cannot be refunded and are added to your balance as a deposit.

Technical faults

If a technical failure or glitch happens, bets in play may be treated as void, and winnings that come from a fault in the software are removed.